We in Support have been using
WREQ
(Author: Yunliang Yu wreq@math.duke.edu) to track tech and systems
requests. It's web based and available to anybody to view
what progress is being made on their requests. It keeps the
small, dificult jobs from falling through the holes and actually
lets the staff know that we have more important things to do than
changing the little banner that used to appear on their email
printouts. Now, our mantra over the phone for requests that
take more than 5 minutes is "Put it in the WREQ". I recommend
(should that be wreqommend? ;) it highly.
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Are you posting in the right place? Check out Where do I post X? to know for sure.
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Posts may use any of the Perl Monks Approved HTML tags. Currently these include the following:
<code> <a> <b> <big>
<blockquote> <br /> <dd>
<dl> <dt> <em> <font>
<h1> <h2> <h3> <h4>
<h5> <h6> <hr /> <i>
<li> <nbsp> <ol> <p>
<small> <strike> <strong>
<sub> <sup> <table>
<td> <th> <tr> <tt>
<u> <ul>
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Snippets of code should be wrapped in
<code> tags not
<pre> tags. In fact, <pre>
tags should generally be avoided. If they must
be used, extreme care should be
taken to ensure that their contents do not
have long lines (<70 chars), in order to prevent
horizontal scrolling (and possible janitor
intervention).
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Want more info? How to link
or How to display code and escape characters
are good places to start.
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