I don't have much to offer except you don't want to backup files that are in use. That's just asking for trouble, particularly on NTFS. Much better to have the workers leave their PCs on overnight so that you can take a pristine snapshot. (Hibernate doesn't take that much power and a proper backup solution will wake and rehibernate the computer.)
My criteria for good software:
- Does it work?
- Can someone else come in, make a change, and be reasonably certain no bugs were introduced?
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Want more info? How to link
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