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As a technical term quality is not a description but the concept of meeting the specification. Outside of the comparison with the spec it is meaningless. High or low quality more so.
Describing the spec you can/do work to will give a more accurate idea of what can be expected and be more useful to a potential customer than lofty, vacuous phrases. A high or stringent spec is the business. I was an aero-engine Quality Engineer for 24 years and slept through many presentions of consulants brought in to describe/reorganise quality. The name got changed a few times, Quality Assurance, Product Assurance and back to Quality. And back to the simple fact that: "It's the spec, stupid!" I remember my boss ransacking the reference library for a definition of chrome. It included the phrase "beautiful sheen". Sadly, that never made it to the Quality Manual.
In reply to Re: What is quality?
by wfsp
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