I cannot agree MORE! I had boycotted Frys, after having to return FIVE -- count 'em FIVE -- modems! There's no reason in the world, a store can have this may damaged or dysfunctional items, unless they're deliberately trying to screw their customers -- into just plain giving up, and 'eating it' -- Moreover their Customer service -- is a true misnomer! They treat you like YOU'RE a criminal -- as if THEY'RE on the losing end of the transaction! They SUCK -- They SUCK -- They SUCK! People BEWARE!!