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Re: OT choice for bug reporting systems

by monsieur_champs (Curate)
on Oct 07, 2004 at 19:21 UTC ( #397411=note: print w/replies, xml ) Need Help??

in reply to OT choice for bug reporting systems

There are little differences between the Bug-zilla and RT. The main ones, AFAIK, are that Bug-zilla does not have an email-based interface to update / create requests, and RT have a nice interface for this.
Also, RT offers an interface to customization and the possibility of maintaining multiple queues (for lines or families of products, for example) and Bugzilla keeps an individual bug list.

As a final consideration, Bugzilla and RT have different bug-management paradigms: Bugzilla uses "there is no bug without an owner" and RT uses "There are Requests, even if there is no person to solve them". I think RT's approach is more generic, what is a Good Thing(TM).

In your place, I would start with RT and, if I found that this is more than I need to solve the bug-tracking problem, I would switch to Bugzilla (or any other).

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Re^2: OT choice for bug reporting systems
by sharkey (Scribe) on Oct 07, 2004 at 19:56 UTC
    I've used both systems, and you have some misinformation there.

    Bugzilla does have a email interface. It needed some hand-tweaking when I set it up a year or two ago, so I cannot vouch for its condition, but it is there.

    Bugzilla also has an interface for customization. You can have separate products (like "queues" in RT), and you can further break them down into components. So bugzilla is more flexible there.

    Bugzilla allows you to set the default bug owner by product/component. We use a fake "bug" user, and assign someone to figure who should solve the bugs.

    IMHO bugzilla is more user-friendly, and allows the user to customize their own stuff more, such as how their own list of bugs is displayed.

    I have not setup RT, but I suspect is may be easier, precisely because there are less customizable options. RT also has some nice built-in knowledge-base functions.

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