just to second your DBA, do not expect swift action. I work for a company where I get to deal with Oracle all the time - both the vendor and the clients. most clients are not apt to adopt new features very quickly and so new features always tend to stay as buggy as day one for quite a while.
my mentor here told me once that one should "never trust a version 1 from Oracle", and though you could say that about a lot of things, it is especially true of Oracle. Just remember that their real money is made with ERP customers who absolutely do not use the newest features...
We speak the way we breathe. --Fugazi
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