What a mess! You REALLY need to use warnings; and use strict; and fix all of the problems they report. You have an incredible amount of duplicate and redundant code in there too. (I suspect this is from some kind of code generator) There are too many errors to go into all of them; lots of undeclared variables, use of prototypes where they are clearly NOT useful or desireable, too much copy & paste coding, etc.
To answer your main question: Seems to me that the correct routine is being called. If the only thing telling you it ISN'T is the line
INFO: The following admins password (Tester) was reset
then the fifth line of process_amend_userorderroute is suspect.
$txt->insert('end', "INFO: The following admins password ($guid) was r
+eset\n");
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