The problem of deciding what to do for a few vocal customers is a tough one. The best thing to do is to recruit them to do testing work for you, and to try to make the system work for them. That way you get some free help in exchange for your extra work, and they become advocates of both you and your work.

I think that the site has a few browser-related problems that are in the content, not the appearance. In at least one case, the content is much easier to find in the text-based version, so people with the new browsers will not be able to find it.

Use Netscape 4 and go to the alumni page. There is a link for awards. In the page for the modern browsers there is no corresponding link to the awards. This leads me to believe that the site has two different sets of content, not one set of content with multiple views.

The site also has some common design problems that some people find quite annoying. The back button doesn't always work, for example. More user testing would help find this type of problem.

In general, I prefer to use sites that cater to the lowest-common-denominator, and I design them that way. I use a wide variety of messed-up browsers, and I have noticed that many of the sites that are important to me do a good job of handling them. The sites that don't work typically have CSS or JavaScript problems.

It is a slippery slope from "Netscape 4 is broken" to "this site will only work on the latest Microsoft browser."

Update: Fixed a few typos.

It should work perfectly the first time! - toma

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