Well, I can't comment on the specific problems you are having with this module. I haven't used it in a bit -- although, when I did use it some time ago, I don't recall having any sort of issues with it.

In regards to support, the Jabber protocol is better documented then any of the other commonly used instant messanging platforms. That being the case, I can't imagine that any other instant messaging system would as simple to program for as Jabber is. But in regards to the actual support of the Net::Jabber module itself, if you feel there is a bug, the author seems to be available to talk to about that, although I haven't tried myself. You can go to the Net::Jabber CPAN page or XML::Stream::Parser page, and email the author regarding the problems you are having. If you feel that you definitely have found a bug, he even includes a link labeled "View Reported Bugs", where you can both view existing bugs, and report new ones.

Good luck!
-Eric

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