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Perhaps "surprises" isn't the right term. I have stopped being surprised by users' inability to read instructions. Nor am I surprised that for so many, it never occurs to them that they could read the instructions. I am amazed by this blind spot, which often extends to an inability to read whatever error message is displayed in front of them, but I am no longer surprised by it. It's sad, really.

-Logan
"What do I want? I'm an American. I want more."


In reply to Re: When writing code for end users, what operator error surprises you the most? by logan
in thread When writing code for end users, what operator error surprises you the most? by ksublondie

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