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Re: Knowledge Base recommendations

by JaWi (Hermit)
on Oct 10, 2002 at 09:16 UTC ( #204120=note: print w/replies, xml ) Need Help??


in reply to Knowledge Base recommendations

Who's supposed to update the KB? If a few people only have to do this, you could use a Wiki engine. Most of them meet the set requirements. (CPAN: wiki shows some interesting results ;-)
I've been searching for a similiar tool also, but most KB applications are just too generic or too specific...

Well, my EUR 0.02...

Good Luck,

-- JaWi

"A chicken is an egg's way of producing more eggs."

Replies are listed 'Best First'.
Re: Re: Knowledge Base recommendations
by jj808 (Hermit) on Oct 10, 2002 at 10:12 UTC
    More specifically, I would recommend TWiki.

    TWiki uses RCS (Revision Control System) to record an audit trail of any changes to the site's content. This makes it particuarly suited to business applications as it can form part of your Quality Management system. Access control groups can also be used to prevent anonymous editing, which increases confidence in the data (everything is tagged by a 'real' username).

    JJ

      And I thought I saw them all! Sheesh, this is certainly one of the largest plugin based Wiki's I've ever seen! They've even got a "emoticon" plugin... :-)

      -- JaWi

      "A chicken is an egg's way of producing more eggs."

Re: Re: Knowledge Base recommendations
by rinceWind (Monsignor) on Oct 10, 2002 at 10:43 UTC
    I've had pretty good results with Usemod. This comes almost shrink wrapped - download, unzip, edit the script to tailor the data directory path, copy to cgi-bin directory, and you are away.

      I've also had good experiences with Usemod - I had a site up and running in 5 minutes.

      If you want something more advanced, Callisto CMS looks interesting. I've heard positive stories about its real-world use but have no first hand experience of it.

      I haven't found many useful resources for comparing different CMS/knowledge management products, but CMS Info might help anyone interested in this.

Re: Re: Knowledge Base recommendations
by dws (Chancellor) on Oct 10, 2002 at 17:54 UTC
    I'll second (third? forth?) the recommendation to go with a Wiki. There's a large list of available engines at http://c2.com/cgi/wiki?WikiEngines. Alternatively, you can buy a copy of The Wiki Way, which includes a Wiki engine on CD, along with several chapters of discussion on how to customize it. (Disclaimer: I contributed a bit of code to the book.)

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