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Re: Support Database.by krisahoch (Deacon) |
on Sep 03, 2002 at 18:26 UTC ( [id://194843]=note: print w/replies, xml ) | Need Help?? |
You may want to take a look a Request Tracker. I believe that it already does what you are after. Here is an excerpt from the the Features section of the website. FeaturesRT is a robust ticketing system designed for the small-to-medium sized enterprise. It can be used for customer support, bugtracking, trouble ticketing, or any other purpose for which a group of folks need to keep track of a list of tasks. It features a number of technologies designed to make it easy to keep track of a large number of tasks, issues and projects:
Being someone who has tried to build a support desk, I would strongly recommend using free stuff that already exists. If you still want to do it yourself, then have a look at what other people have done. Kristofer A. Hoch
In Section
Seekers of Perl Wisdom
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