for my $i (@issues){ my $intid = undef; my $id = $i->issue_id; my @assets = NIE::Issue->search($id); my ($assets, $oops) = NIE::Issue->search($id); my $ip = $assets->ip_asset_ip_address; $age = $assets->ticket_age; my $name = $assets->owner_login; $count = 2; while ($count >= 1){ $delegated_status = Update_ticket('s'); $comments = Update_ticket ('c'); if ($count >1) { $activity_type = Update_ticket('t'); } else {$activity_type = Update_ticket('d');} my $verbage = undef; $verbage .= sprintf "----------\nIssue: %s\n", $i->issue_id ; $verbage .= sprintf "IssueStatus: %s->%s\n", $i->status, $issue_status if ($issue_status); $verbage .= sprintf "ActivityType: %s\nActivityAbstract: \"%s\"\nActivityComments:\n\"%s\"\n", $activity_type, $abstract, $comments if ($activity_type); $verbage .= sprintf "DelegatedStatus: %s->%s\n", $i->delegated_status, $delegated_status if ($delegated_status); if ($prompt_to_update && !$yes_just_once) { my $reply = $term->get_reply( prompt => "y/n/YES/NO?" . " (YES/NO => y/n to all tickets)", allow => ['y','n','YES','NO'], print_me => $verbage); next if ($reply eq 'n'); last if ($reply eq 'NO'); $prompt_to_update = undef if ($reply eq 'YES'); } $yes_just_once = 0 if ($yes_just_once); printf "Updating %s\n", $i->issue_id; if ($live) { $intid = addFollowup($i->issue_id, $abstract, $comments, undef, undef, undef, undef, $activity_type); } if ($delegated_status) { if ($live && $i->delegated_status ne $delegated_status) { $intid = UpdateNoccSRTicket( 'SRId' => $i->issue_id, 'DelegatedStatus' => $delegated_status ); } } if ($issue_status){ if ($live && $i->status ne $issue_status) { $intid = UpdateNoccSRTicket( 'SRId' => $i->issue_id, 'Status' => $issue_status ); } } } continue { --$count; $count = 0 if ($do_ECP_approved); } if ($do_labcloud_request){ ..... mail_func($name,$sub_ref,$body_ref); } if ($do_ECP_approved){ print "I need to change ownership back to $name for $ip\n"; #lab-owner --set-owner $name $ip -u } }