They were fully automated, to the point that I could sign up and start loading up my site the same day without ever speaking to a human. About the only think I ever needed to speak to anyone about there was transferring my domain. Now, I think they've even been able to automate that for the more straightforward cases.
However, I think I can do better. Bluehost would be perfect if I could be sure of their reliability: 10GB of space for $6.95 a month.
The site I am moving is a document archive -- sort of an online snapshot of part of the office file server for online reference for the principals of the organization -- so space is paramount, but I also need a late-model version of Apache to support some features the site was originally built with before being moved to the present providers (who only support 300MB on Apache 1.3.x for way too much money).
Procrastinate NOW! Don't put it off... --Ellen Degeneres