Actually I think the idea of merlyn is great. The only thing that is maybe adjustable is giving some links with the right information top program safe.
This way you don't have to explain it over and over again and the person set in the right direction.

That's why imo people post to early. They should use the supersearch to read some node's concerning their problem and if they have got still a problem they should post!

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My opinions may have changed,
but not the fact that I am right